Today after the woman from Sees Candy Shops called, my first reaction was to strike my last blog. But I decided I’d rather show how real customer service works. I sent a copy of my blog from October 24th with a letter to the management of Sees. Today I got a very polite call and apology from Jessica. She then asked if Sees could please send the candy to my nieces and nephews that I didn’t send on the 24th. Deftly she took the information for five orders. She explained that Laurie, from the last blog, has been trained in the importance of customer service. To top it off, she offered me a gift certificate!
From my friend, Susan DeMille Harvey: “People need to understand that children with special needs don’t have an illness, so there is no cure and it’s not contagious. They only […]