Book Tour in South Carolina: The Itinerary

Lesson: mixing business and pleasure is grueling and totally rewarding.
Thursday, September 22. Joe and I flew from Sacramento to Greenville, SC, via Los Angeles and Chicago on Southwest. Free peanuts/pretzels and soft drinks! And free checked baggage for clothes and a box of books. Our flight to Greenville was an hour late and two little boys across the aisle and one row back screamed, cried and generally made the trip from Chicago miserable. We got into our hotel at midnight. (I wrote the first blog of this series on the plane, but my computer died in the motel in Greenville on the way home and I’ve lost that blog until I pay someone to get it off the dead machine. The blog was on the preparation we made for this tour in terms of marketing.)

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Don’t Know Much About History

‘We’re raising young people who are, by and large, historically illiterate,” David McCullough tells me on a recent afternoon in a quiet meeting room at the Boston Public Library. Having lectured at more than 100 colleges and universities over the past 25 years, he says, “I know how much these young people—even at the most esteemed institutions of higher learning—don’t know.” Slowly, he shakes his head in dismay. “It’s shocking.”

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The Negro Motorist Green Book

My friend Earl just sent me a fascinating e-mail. I have a copy of the 1949 edition of The Negro Motorist Green Book. It is part of the Henry Ford Collection. The purpose: “Since 1936 it has been our idea to give the Negro traveler information that will keep him from running into difficulties, embarrassments and to make his trips more enjoyable….There will be a day sometime in the near future when this guide will not have to be published. That is when we as a race will have equal opportunities and privileges in the United States. It will be a great day for us to suspend this publication for then we can go wherever we please, and without embarrassment. But until that time comes we shall continue to publish this information for your convenience each year.”

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That’s Customer Service!

Today after the woman from Sees Candy Shops called, my first reaction was to strike my last blog.  But I decided I’d rather show how real customer service works.  I sent a copy of my blog from October 24th with a letter to the management of Sees.  Today I got a very polite call and apology from Jessica.  She then asked if Sees could please send the candy to my nieces and nephews that I didn’t send on the 24th.  Deftly she took the information for five orders.  She explained that Laurie, from the last blog, has been trained in the importance of customer service.   To top it off, she offered me a gift certificate!

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